Terms
Terms of business
Last updated:
These are the terms behind every quote and agreement from Corvia, trading as Corvia Systems, in Giza, Egypt. Every job starts from a written quote or a signed agreement; where that document says something different, it wins. Questions go to [email protected].
Quotes and prices
Prices are in Egyptian pounds and exclude taxes unless the quote says otherwise. A quote is valid for the period printed on it: usually 14 days for a website and 30 days for Sparo. Prices for a Sparo installation’s hardware (scanners, card readers, a label printer) hold for 7 days, because they follow the supplier’s price and the exchange rate; if the supplier’s price moves more than 5% before you pay, we quote again, and a paid price is fixed. Nothing starts before the first payment.
Payment
A project, such as a website or a Sparo setup, is paid 50% on signing and the balance before it goes live or is handed over. Sparo’s hardware is paid in full with the order, before we buy anything. Subscriptions, licences and care plans are invoiced in advance, monthly or yearly, and are due within 30 days. We take bank transfers and InstaPay, and give a receipt for every payment.
Late payment
We send a reminder 7 days after a due date and a written notice at 30 days. Ten days after the notice we may pause the service; a website we host may go offline 30 days after its care invoice falls due. Your data, files and content are always kept for you.
Websites: how the work runs
We write the texts from your answers and you approve them; changes before approval are free. Two revision rounds are included, one after the design preview and one before approval, each a single message listing every change; further changes are charged by the hour. If we wait 30 days for content we need from you, the project pauses; at 60 days it closes and the deposit is kept. The site goes live within one working day of the final payment, on a morning from Sunday to Wednesday, and its care plan starts that day.
Websites: ownership
Your domain is registered in your name and your content is yours. Once the build is paid in full you can take the site’s files whenever you wish. Sites carry a small “Website by Corvia Systems” credit in the footer; removing it is an add-on.
Sparo: the licence
Sparo is licensed, not sold. You get the right to use it for the sites, warehouses and users named in your agreement, for its term; the software stays Corvia’s. It may not be copied, changed, reverse engineered, resold or sublicensed, and using it after the licence ends breaches the agreement.
Sparo: your data
Your data is yours, and you can export it to Excel at any time. When a hosted agreement ends, the installation stays open for 30 days for exports, and a full copy of the database is free on request in that time, as an encrypted file with its passphrase sent separately. Then the installation is deleted, its backups expire on schedule (the last copy about 8 weeks later), and we confirm the deletion in writing. On your own server, the data stays with you; we remove our access and delete any backups we held.
Sparo: hardware
We supply the scanners, card readers and label printer a Sparo installation needs as part of its quote, not on their own. The manufacturer’s warranty passes to you, and we handle warranty returns for you in the first year.
Hosting and support
Services we host run on rented servers in data centres we choose, with backups and updates included. Support hours, how to reach us and response times are set in your agreement.
Confidentiality
What we learn about your business while working for you stays confidential and is used only for that work. How we handle personal details sent through this site is in our privacy policy.
Liability and law
The signed agreement sets the warranty on the work and the limits of each side’s liability. These terms and every agreement with Corvia are governed by the laws of Egypt.
Changes
We may update these terms; the date at the top says when. A signed agreement keeps the terms it was signed under.